Last updated: 6 July 2026

1. Who We Are

OrderFromTurkey (orderfromturkey.tr, the "Site") is a B2B wholesale export platform operated by Report Global Trading Ltd. ("we", "us"), a company registered in Türkiye with its office at İsmetpaşa Mah. Setboyu Cad. No:97/6, Merkez, Çanakkale, Türkiye. We connect international business buyers with verified Turkish manufacturers and coordinate export documentation, quality checks and logistics.

2. Acceptance of These Terms

By using the Site, requesting a quote, ordering samples or placing an order you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Site.

3. Business-to-Business Service

The Site is intended exclusively for business buyers (importers, distributors, contractors, retailers). By ordering you confirm that you act in the course of a trade or profession and not as a consumer. Consumer-protection rules for private individuals do not apply to B2B transactions concluded via the Site.

4. Accounts

You are responsible for keeping your credentials confidential and for all activity under your account. Provide accurate company and contact information and keep it up to date. We may suspend accounts used fraudulently or in breach of these Terms.

5. Products, Quotes, Pricing & MOQ

  • Listings, photos and specifications are provided by manufacturers and are indicative. Natural materials (marble, travertine, limestone) vary in colour and veining between lots; reasonable variation from photos and samples is not a defect.
  • Prices, tiered price breaks and minimum order quantities (MOQ) shown on the Site are indicative until confirmed in a written quotation or pro-forma invoice.
  • Quotations are valid for the period stated on them (otherwise 14 days) and may be corrected or withdrawn in case of obvious error.

6. Orders & Payment

  • An order placed on the Site is an offer to purchase. A contract is formed when we confirm the order in writing (order confirmation / pro-forma invoice).
  • Accepted payment methods: international bank wire transfer (T/T) and credit/debit card via the iyzico secure payment gateway. Card data never touches our servers.
  • Fraud warning: our bank details are sent with the order confirmation. We never announce changed bank details by e-mail — if you receive such a message, verify by phone or WhatsApp before paying.
  • Unless agreed otherwise in writing, production starts after receipt of the agreed advance payment.

7. Samples

Samples can be requested from product pages or via the contact form. Sample and courier costs are quoted case by case and, where stated, are credited against a subsequent bulk order.

8. Shipping, Delivery & Customs

  • Deliveries are made under the Incoterm agreed in the quotation (EXW, FOB, CIF, DAP or similar — Incoterms® 2020). The agreed Incoterm determines when cost and risk pass to you.
  • Production lead times and transit times are good-faith estimates, not guaranteed dates.
  • Import duties, taxes (including VAT), customs clearance and any import licences in the destination country are your responsibility unless the agreed Incoterm provides otherwise. See our Shipping Policy for details.

9. Inspection & Claims

Inspect the goods on arrival. Visible transport damage must be noted on the carrier's delivery document. Claims for visible defects, shortages or non-conformity must be notified in writing with photos within 7 days of delivery; hidden defects within 7 days of discovery. Independent pre-shipment inspection (e.g. SGS) can be arranged on request.

10. Returns & Refunds

Goods are produced and exported to order, therefore returns are accepted only for documented non-conformity with the confirmed specification. Justified claims are remedied — at our option — by replacement, repair, price reduction or refund of the affected items. See also our Buyer Protection commitments.

11. Intellectual Property

All Site content (text, design, logos, photos, data) belongs to us or our manufacturers and may not be reproduced without written permission, except for your internal procurement use.

12. Acceptable Use

You must not misuse the Site: no unlawful content in forms, no scraping at disruptive volumes, no attempts to breach security, no false identities or impersonation.

13. Warranties & Limitation of Liability

To the maximum extent permitted by law for B2B transactions: the Site is provided "as is"; we are not liable for indirect or consequential loss (lost profit, project delays, installation and removal costs); our total liability per order is limited to the amount actually paid for that order. Nothing in these Terms limits liability for intent or gross negligence or any liability that cannot be limited by law.

14. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (natural disaster, war, strikes, export/import restrictions, epidemics, energy or transport disruption). Obligations are suspended for the duration of the event.

15. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Çanakkale, Türkiye have exclusive jurisdiction, to the extent mandatory law allows. We will always try to resolve disputes amicably first.

16. Changes to These Terms

We may update these Terms from time to time. The version published on the Site at the time of your order applies to that order.

17. Contact

Report Global Trading Ltd. — İsmetpaşa Mah. Setboyu Cad. No:97/6, Merkez, Çanakkale, Türkiye
E-mail: oft@reportdisticaret.com · Phone: +90 286 213 05 28 · WhatsApp: +90 545 161 17 61